Terms of service
Last updated: August 25, 2026
## OVERVIEW
Welcome to Pawsential.
The terms "we", "us", and "our" refer to Pawsential.
Pawsential operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a shopping experience (the "Services").
Pawsential is powered by Shopify, which enables us to provide the Services to you.
The following terms and conditions, together with any policies referenced herein, describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully. By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access the Services.
## SECTION 1 - ACCESS AND ACCOUNT
By using the Services, you represent that you are at least the age of majority in your jurisdiction, or that you are using the Services with the consent and supervision of a parent or legal guardian where permitted by applicable law.
To use certain features of the Services or purchase products, you may be asked to provide information such as your name, email address, billing information, payment information, and shipping information.
You agree that the information you provide is accurate, current, and complete.
You are responsible for maintaining the security of your account credentials and for activity conducted through your account.
You may not transfer, sell, assign, or license your account to another person.
## SECTION 2 - OUR PRODUCTS
We make reasonable efforts to provide accurate descriptions, images, and information about the products available through our store.
However, colors, appearance, dimensions, and other product characteristics may appear differently depending on your device, display settings, lighting, or other factors.
Product descriptions, specifications, availability, and pricing may be changed or updated at any time without notice.
We reserve the right to discontinue products or limit quantities available for purchase.
## SECTION 3 - ORDERS
When you place an order through our store, you are submitting an offer to purchase the selected products.
Pawsential reserves the right to accept, decline, or cancel an order for reasonable reasons, including product availability, pricing errors, payment issues, suspected fraud, or other circumstances affecting the order.
An order is considered accepted once payment has been successfully processed and the order has been confirmed.
Please review your order carefully before submitting it.
Your purchases are subject to our Return & Refund Policy.
You agree that products purchased through our store are for personal or household use and not for unauthorized commercial resale.
## SECTION 4 - PRICES AND BILLING
Prices, discounts, and promotions may change at any time without notice.
The price charged for a product will be the price displayed at the time the order is placed, unless an obvious pricing error has occurred.
Shipping charges, taxes, duties, customs charges, or other applicable fees may apply depending on the order and destination.
You agree to provide accurate and complete billing and payment information for purchases made through our store.
You authorize the applicable payment provider to process charges associated with your purchase.
## SECTION 5 - SHIPPING AND DELIVERY
Shipping and delivery times are estimates and are not guaranteed.
Orders are generally processed within 1–3 business days after payment confirmation.
Once shipped, delivery within the United States typically takes 2–15 business days.
Delivery times may vary depending on the destination, shipping carrier, customs processing, weather, holidays, peak seasons, and other circumstances beyond our reasonable control.
For additional information, please review our Shipping Policy.
## SECTION 6 - RETURNS AND REFUNDS
Returns and refunds are handled according to our Return & Refund Policy.
Please review the Return & Refund Policy before making a purchase.
If you have questions about a return or refund, please contact:
support@mypawsential.com
## SECTION 7 - INTELLECTUAL PROPERTY
The Services and their content, including trademarks, logos, text, images, graphics, product descriptions, videos, audio, designs, and other materials, are owned by Pawsential or its licensors and are protected by applicable intellectual property laws.
You may use the Services for personal and lawful purposes only.
You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit material from the Services without prior written permission, except where permitted by applicable law.
Pawsential's name, logo, product names, designs, and slogans may be trademarks of Pawsential or their respective owners.
All rights not expressly granted under these Terms are reserved.
## SECTION 8 - OPTIONAL TOOLS
We may provide access to third-party tools or services as part of the Services.
Such tools may be provided by third parties and may be subject to their own terms and policies.
We do not control or guarantee the availability, accuracy, or performance of third-party tools.
Your use of third-party tools is subject to the applicable terms and conditions of those providers.
## SECTION 9 - THIRD-PARTY LINKS
Our Services may contain links to third-party websites or services.
We are not responsible for the content, accuracy, privacy practices, security, or availability of third-party websites.
If you access a third-party website through a link on our Services, you do so at your own risk.
Any transactions or interactions with third parties are governed by the third party's own terms and policies.
## SECTION 10 - RELATIONSHIP WITH SHOPIFY
Pawsential is powered by Shopify, which provides the technology used to operate our online store.
Purchases made through our store are transactions between you and Pawsential.
Shopify provides the platform and related services that allow us to operate the store but is not responsible for the products sold by Pawsential or for the terms of transactions between you and Pawsential.
## SECTION 11 - PRIVACY
Your use of the Services is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, process, and disclose personal information.
For privacy-related questions or requests, please contact:
support@mypawsential.com
## SECTION 12 - FEEDBACK
If you submit reviews, comments, suggestions, ideas, or other feedback to us, you agree that we may use such feedback to operate, improve, and promote our Services, subject to applicable law.
You represent that you have the necessary rights to any content you submit.
You agree not to submit content that is unlawful, misleading, defamatory, abusive, obscene, infringing, or otherwise violates the rights of another person.
We reserve the right to remove content that violates these Terms or applicable law.
## SECTION 13 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on our Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, or other information.
We reserve the right to correct errors, update information, change product availability, or cancel orders affected by an error where permitted by applicable law.
## SECTION 14 - PROHIBITED USES
You may use the Services only for lawful purposes.
You agree not to:
- Violate any applicable law or regulation.
- Infringe upon the intellectual property rights of Pawsential or others.
- Harass, abuse, threaten, defame, or harm others.
- Submit false or misleading information.
- Attempt to gain unauthorized access to the Services.
- Introduce viruses, malware, or other harmful code.
- Interfere with the security or operation of the Services.
- Use the Services for fraudulent purposes.
- Collect or misuse personal information belonging to others.
- Attempt to circumvent security or access restrictions.
- Use automated systems in a manner that violates applicable laws or the technical restrictions of the Services.
We reserve the right to suspend or terminate access to the Services if we reasonably believe that these Terms have been violated.
## SECTION 15 - TERMINATION
We may suspend or terminate access to the Services where permitted by applicable law if you violate these Terms or engage in conduct that may harm the Services, Pawsential, our customers, or others.
Provisions that by their nature should survive termination will remain in effect after termination.
## SECTION 16 - DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, the Services and products offered through the Services are provided on an "as is" and "as available" basis.
We do not guarantee that the Services will always be uninterrupted, timely, secure, or error-free.
We do not guarantee that information provided through the Services will always be accurate, complete, or current.
Nothing in these Terms excludes or limits any warranty, right, or protection that cannot lawfully be excluded or limited under applicable law.
## SECTION 17 - LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Pawsential and its service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Services or products purchased through the Services.
This includes, where permitted by law, loss of profits, revenue, data, business opportunities, or other indirect losses.
Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.
## SECTION 18 - INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Pawsential and its service providers from claims, losses, liabilities, damages, and reasonable expenses arising from:
- Your violation of these Terms.
- Your violation of applicable laws.
- Your misuse of the Services.
- Your violation of the rights of another person.
## SECTION 19 - SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law, and the remaining provisions will remain in effect.
## SECTION 20 - WAIVER AND ENTIRE AGREEMENT
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms, together with the policies referenced in them, constitute the entire agreement between you and Pawsential regarding your use of the Services.
## SECTION 21 - ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent where such consent is required.
We may transfer or assign these Terms where permitted by applicable law.
## SECTION 22 - GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with applicable law.
Nothing in these Terms is intended to limit any consumer protection rights that cannot legally be excluded under the laws applicable to you.
## SECTION 23 - HEADINGS
The headings used in these Terms are included for convenience only and do not limit or otherwise affect the interpretation of these Terms.
## SECTION 24 - CHANGES TO THESE TERMS
We may update or change these Terms of Service from time to time.
The updated version will be posted on this page with a revised "Last updated" date.
Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.
## SECTION 25 - CONTACT INFORMATION
If you have questions about these Terms of Service, please contact us at:
Email: support@mypawsential.com