Privacy policy
Last updated: August 25, 2026
Pawsential operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Pawsential is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
## Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.
Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
- Contact details including your name, billing address, shipping address, phone number, and email address.
- Financial information including payment card information, transaction details, form of payment, payment confirmation and other payment details.
- Account information including your username, password, preferences and settings.
- Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
- Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
- Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
## Personal Information Sources
We may collect personal information from the following sources:
- Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
- Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
- From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
- From our partners or other third parties.
## How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
### Provide, Tailor, and Improve the Services
We use your personal information to provide you with the Services, including to process payments, fulfill orders, arrange shipping, process returns and exchanges, provide customer support, maintain accounts, remember preferences, and improve your shopping experience.
### Marketing and Advertising
We may use personal information for marketing and promotional purposes, such as sending marketing communications by email or showing you advertisements for our products or services, where permitted by applicable law.
### Security and Fraud Prevention
We use personal information to authenticate accounts, provide a secure shopping experience, detect and prevent fraudulent or malicious activity, and protect our Services and users.
### Communicating with You
We use your personal information to provide customer support, respond to inquiries, provide order-related information, and maintain our business relationship with you.
### Legal Reasons
We may use personal information to comply with applicable laws, respond to valid legal requests, enforce our terms and policies, and protect our rights and the rights of our customers.
## How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy.
Such circumstances may include:
- With Shopify, vendors and other third parties that perform services on our behalf, including payment processing, analytics, customer support, fulfillment and shipping.
- With business and marketing partners where permitted by applicable law.
- When you direct, request, or otherwise consent to the disclosure of certain information.
- With service providers necessary to operate and improve our Services.
- In connection with a business transaction such as a merger, acquisition, sale of assets, or bankruptcy.
- To comply with applicable legal obligations or valid legal requests.
- To enforce our Terms of Service and other policies.
- To protect or defend the Services, our rights, our customers, or others.
## Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.
Information you submit to the Services may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside.
To learn more about how Shopify handles personal information, please review Shopify's Consumer Privacy Policy.
## Third Party Websites and Links
The Services may provide links to websites or online platforms operated by third parties.
If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.
We are not responsible for the privacy, security, content, accuracy, or practices of third-party websites.
## Children's Data
The Services are not intended for children under the age of majority in their applicable jurisdiction.
We do not knowingly collect personal information from children under the applicable age of majority.
If you believe that a child has provided us with personal information, please contact us at support@mypawsential.com so that we can review and take appropriate action.
## Security and Retention of Your Information
No security measures are perfect or impenetrable, and we cannot guarantee perfect security.
We retain personal information only for as long as reasonably necessary for purposes such as providing our Services, maintaining accounts, processing transactions, complying with legal obligations, resolving disputes, and enforcing applicable agreements and policies.
## Your Rights and Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information:
- Right to Access / Know.
- Right to Delete.
- Right to Correct.
- Right to Data Portability.
- Right to Opt Out of Certain Sales, Sharing, or Targeted Advertising.
- Right to Manage Communication Preferences.
You may exercise applicable privacy rights by contacting us at:
support@mypawsential.com
We may need to verify your identity before processing certain requests, as permitted or required by applicable law.
We will respond to requests within the time required by applicable law.
## Complaints
If you have questions or concerns about how we process your personal information, please contact us at:
support@mypawsential.com
Depending on where you live, you may also have the right to contact your local data protection authority.
## International Transfers
Your personal information may be transferred, stored, and processed outside the country where you reside.
Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.
## Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, Services, legal requirements, or operational needs.
When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.
## Contact
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Email: support@mypawsential.com