Return & Refund Policy

At PawSential, customer satisfaction is important to us. We accept returns within 30 days of delivery under the following conditions:

Eligibility for Returns

To qualify for a return, items must:

• Be unused and in their original condition.
• Be returned in the original packaging.
• Include all accessories, manuals, and components.
• Be accompanied by proof of purchase.

Items showing signs of use, damage caused by the customer, or missing original packaging may not be eligible for a refund.

Return Process

To request a return, please contact us at pawsential.d@gmail.com within 30 days of receiving your order.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Returns sent without prior authorization may be refused.

Non-Returnable Items

The following items are not eligible for return:

• Clearance or sale items.
• Gift cards.
• Personalized or custom-made products.
• Items marked as non-returnable on the product page.
• Opened hygiene and personal care products.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and provide photos of the issue. We will review the case and provide an appropriate solution.

Refunds

Once your return is received and inspected, we will notify you regarding approval of your refund.

Approved refunds will be issued to the original payment method within 10 business days. Processing times may vary depending on your financial institution.