Refund policy

At Pawsential, customer satisfaction is important to us.

We accept eligible returns within 30 days of delivery, subject to the conditions described below.

## Eligibility for Returns

To qualify for a return, items must:

- Be unused and in their original condition.
- Be returned in the original packaging.
- Include all accessories, manuals, and components, where applicable.
- Be accompanied by proof of purchase.

Items showing signs of use, damage caused by the customer, or missing original packaging may not be eligible for a refund.

## Return Process

To request a return, please contact us at:

support@mypawsential.com

Return requests must be submitted within 30 days of receiving your order.

Please do not send an item back before receiving return instructions from our customer support team.

Returns sent without prior authorization may be refused.

## Return Shipping Costs

Customers are responsible for return shipping costs unless the item:

- Arrived damaged.
- Is defective.
- Is incorrect or different from the product ordered.

## Non-Returnable Items

The following items are not eligible for return:

- Clearance or sale items.
- Gift cards.
- Personalized or custom-made products.
- Items marked as non-returnable on the product page.
- Opened hygiene and personal care products.

## Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

- Your order number.
- A description of the issue.
- Clear photos of the product and packaging, where applicable.

We will review the case and provide an appropriate solution.

## Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method within 10 business days.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

## Contact Us

For questions regarding returns or refunds, please contact:

support@mypawsential.com